What is your shipping policy?
All Shipping is done with Australia Post.
Orders placed between Monday - Friday EST will begin processing that day. Products will be shipped the next day unless payment confirmation is delayed.
Purchases made on Fridays after 1pm, Saturdays or Sundays will not be sent until the following Monday.
Purchases made on public holidays will be sent the next following working day.
We ask you to please be patient while waiting for your Lou Lou Lips order as it can take up to 10 working days for domestic and 12 working days for international.
We provide free postage for orders over $30 in Australia!
We charge a flat rate fee of $5 to orders under $30.
A flat rate fee of $8.00 will be charged for express postage.
A flat rate of $10.00 will be charged for international postage without tracking.
International postage with tracking is optional for a flat rate of $15.00.
What is your returns and exchange policy?
Due to health regulations lipsticks which have been used cannot be returned or exchanged, if the item is faulty however, please contact us and we will do our best in assisting you.
Exchanges or returns will be posted at the shoppers own expense.
For all return and exchange concerns please contact us at firstname.lastname@example.org
Are your lipsticks cruelty free?
Yes, we are proudly cruelty free and PETA certified.
Are your lipsticks vegan?
Our lipsticks are not vegan as they contain beeswax. Beeswax however is an animal byproduct and does not harm the bee in any way.
What are the ingredients in Lou Lou Lips lipsticks?
Goddess Range -
Polybutylene, Hydrogenated Polyisobutene, Hexadecanoic Acid Ethyl Ester, Bai Chi Flowers (Limnanthes Alba) seed oil, Jojoba (simmondsia Chinensis) seed oil, Two different stearyl alcohol malic acid ester, Euphorbia Cerifera Wax, Beeswax, Glycerol acyl adipate - 2, Mica, Tocopherol (Vitamin E), Hydroxl benzene methyl and hydroxyl styrene acrylic ester
Alias Range -
polyethylene、microcrystalline wax、hydrogenated jojoba oil、phytosteryl/octyldodecyl lauroyl glutamate, titanium dioxide、theobroma cacao (cocoa) seed extract、isopropyl myristate、ethylhexyl isopalmitate, tocopheryl acetate、propylparaben、ci 15985、ci 19140、 ci 42090、ci 15850、ci 45380