What is your shipping policy?
Orders placed between Monday - Friday EST will begin processing that day. Products will be shipped the next day unless payment confirmation is delayed.
Purchases made on Fridays after 1pm, Saturdays or Sundays will not be sent until the following Monday.
Purchases made on public holidays will be sent the next following working day.
We ask you to please be patient while waiting for your Lou Lou Lips order as it can take up to 10 working days for domestic and 12 working days for international.
Orders within Australia are shipped with Australia Post eParcel.
We provide free postage for orders over $30 in Australia.
We charge a flat rate fee of $5 to orders under $30.
A flat rate fee of $8.00 will be charged for express postage.
All international orders will be sent with tracking with DHL eCommerce.
International shipping is free for orders over $50.
A flat rate of $10.00 will be charged for international postage for orders under $50.
International orders can take up to 10 working days to arrive.
What is your returns and exchange policy?
Due to health regulations lipsticks which have been used cannot be returned or exchanged, if the item is faulty however, please contact us and we will do our best in assisting you.
Exchanges or returns will be posted at the shoppers own expense.
For all return and exchange concerns please contact us at firstname.lastname@example.org